Privacy Notice
Think Tank Academy Privacy Notice
Think Tank Academy is a training provider. This privacy notice tells you what to expect when Think Tank Academy collects your personal information.
This privacy notice will tell you:
What information does Think Tank Academy process
We begin the process of collecting information about you when you or your employer enquire about training and apprenticeship opportunities. Although the information we collect may vary, typically it may include:
Think Tank Academy also collects special categories of personal data, including:
If you feel uncomfortable providing this information, you can say no.
Why we need your personal information
We collect your personal information in order to:
Sharing your information
We will not share your personal information without a legal basis, unless allowed by law. Examples of organisations we may share your information with, where appropriate include:
*For further information on how the ESFA uses your personal information, please see a copy of their Privacy Notice at https://www.gov.uk/government/publications/esfa-privacy-notice
Think Tank Academy will ensure that all learners receive a copy of the ESFA privacy notice as part of their enrolment process.
Think Tank Academy shares information with the following awarding bodies:
Further information and copies of privacy notices are available at:
Learner Policy | City & Guilds (cityandguilds.com)
Privacy & Cookies | Highfield Qualifications
We won’t share your personal information with anyone who claims to represent you unless we are satisfied that you have appointed them, or they act in some recognised official capacity.
How we keep your information safe
We apply appropriate security measures to ensure your personal information is secure.
When we need to share your information with third parties, we have data sharing agreements with them that sets out their responsibilities.
To help ensure confidentiality of your information we will ask you (and any of your representatives) security questions to confirm your identity. We will not discuss your personal information with anyone other than you, unless you have given prior consent by completing an Authorisation form.
Authorisation forms are reviewed every two years to ensure they are valid.
How long do we keep your personal information
We retain information for different timescales based on the following criteria:
If you would like further information about how long we keep certain types of information, please contact support@thinktank-academy.com
Lawful basis for processing your information
Think Tank Academy will use one or more of the following reasons to lawfully process your information:
Legitimate Interest
Legitimate interest is one of the legal reasons we may process your information. Taking into account your interests, rights and freedoms, we have carried out Legitimate Interest Assessments which allow us to:
Consent
We may use your personal information to send you marketing information by post, phone, through social media, email and text message.
We can only use your personal information to send you marketing material if we have your permission or we have a legitimate interest as described above.
If you do not want to receive marketing from us, please contact supppo to update your contact preference.
With your consent we may also use your images and video footage (including interviews) to promote Think Tank Academy services.
Images and footage may be published on any of the following channels:
The images/footage will often be accompanied by the details of your story, however, we will not use personal details or full name of any individual in an article.
If you no longer wish for your image or personal information to be used, please contact support@thinktank-academy.com and ask us to remove them from the archive. Please note that we will be unable to remove any images or content in printed materials or video footage if it has already been produced or remove images and quotes that have already been published by the media.
Visitors to our websites
Think Tank Academy uses a third-party service to help maintain the security and performance of Think Tank Academy website. To deliver this service it processes the IP addresses of visitors to Think Tank Academy website. This information is not used for identifying purposes, except for investigation if an intrusion occurs.
Think Tank Academy website uses cookies. Cookies are small text files placed on your computer by the websites you visit. They are used to help make websites work efficiently. You can control cookies through the settings of your web browser. To find out more, visit www.aboutcookies.org or www.allaboutcookies.org
Your Data Protection Rights
You have the following data protection rights:
Right of access: If we hold personal information about you, you have the right to access and receive a copy.
You can make a request verbally or in writing, including via social media.
A third party (e.g., relative, friend or solicitor) may make a request on your behalf, however, we require written authority from yourself stating that you give the third-party permission to make this request on your behalf.
We have one month from the date we receive your request to provide you with the information.
Right to rectification: If you think that Think Tank Academy is holding incorrect personal information about you, you have the right to have this personal information corrected.
Right to erasure: the right to have certain information about you erased.
Right to restrict processing: the right to request the limited use or restriction of your personal information in certain circumstances.
Right to object: the right to object to the processing of your personal information where we are processing for our or a third parties’ legitimate interest, or we use your information for direct marketing.
Right to data portability: the right to have your personal data transferred to another data controller. For example, if you move training providers, Think Tank Academy will transfer your data to another provider.
Complaints or Queries
Think Tank Academy aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Think Tank Academy collection and use of personal information. However, we are happy to provide any additional information or explanation. Any requests for this should be sent to the address below.
If you have a query or want to make a complaint about the way we have processed your personal information, you can contact us at:
Think Tank Academy Limited
Malthouse Business Centre
Southport Road
ORMSKIRK
L39 1QR
Email: support@thinktank-academy.com
Call us on: 0151 305 2965
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can make a complaint to the Information Commissioner’s Office (ICO).
To find out how to contact the ICO, visit their website: https://ico.org.uk/
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 28 September 2022.